Returns & Refunds Policy

At Kbretrofootball, we want you to feel confident when shopping with us. If you experience an issue with your order or are not satisfied with your purchase, we encourage you to contact our support team so we can review your request and provide assistance.

Return Window

Return requests may be submitted within 30 days of delivery. To help us process your request efficiently, please contact our customer support team before sending any item back.

Return Eligibility

To be considered for a return, items should generally meet the following conditions:

Returned within the eligible return period.
In their original condition.
Not excessively worn, altered, or damaged after delivery.
Accompanied by sufficient order information for identification.

Returns sent without prior authorization may not be accepted.

How to Request a Return

To begin the return process, please email [email protected] and include:

Your order number.
A brief description of the issue or reason for the request.
Photos, if applicable.

Once your request has been reviewed, our support team will provide further instructions regarding the next steps.

Refunds

Approved refunds will be issued to the original payment method used during checkout. Processing times may vary depending on your financial institution or payment provider.

If a refund is approved, you will receive a confirmation email once the transaction has been initiated.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or differs from what was ordered, please contact us as soon as possible at [email protected].

To help us investigate and resolve the issue, please include your order number along with clear photos showing the problem. We will review the situation and determine the appropriate resolution based on the circumstances.